Term and Conditions
1. GENERAL
These terms and conditions set out the basis on which you can visit our website, order and buy goods through our online delivery service.
Please read through these terms and conditions carefully before using this website. We reserve the right to vary these terms and conditions from time to time. In respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing the order. Please also read our Privacy Policy regarding your personal information.
If you have any questions or comments about this website or want to ask us anything about our terms and conditions, please email us info@tomomiyamamoto.com or call us on (+44)7876883600.
2. ACCESIBILITY
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will tell you as quickly as possible and a full refund will be given. We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders where necessary.
3. PAYMENT
3.1 Payment methods
Card. Checkout using Visa, Mastercard or Amex.
PayPal. Checkout with PayPal, PayPal Credit or PayPal Pay in 3.
Google Pay. Checkout with Google Pay.
3.2 Terms
Payment may be made by any of the above methods and will be debited on completion of your order at the checkout. The total amount you pay is the same, regardless of the payment method used.
All orders are subject to stock availability and authorisation of your payment.
All orders on this site will be charged in British Pounds Sterling, United States Dollars or Euros. If your bank account uses a different currency than the currency at checkout, your bank may charge a handling fee for currency conversion.
3.3 POBOX
Please note that we are unable to ship to P.O. Box addresses. All orders are dispatched from the United Kingdom and are fully insured and tracked. Once dispatched, you will receive an email containing the tracking number for the shipment.
3.4 Amendment
We are unable to amend any order details, including the delivery address, once the order has been placed, therefore please take care when entering your details.
3.5 Taxes & Customs
All orders are shipped on a Delivery Duty Paid basis.
We cannot be held responsible should local customs authorities wish to confiscate any items or charge additional duties or taxes. The purchaser is responsible for paying these charges.
Please be advised that due to recent Chinese customs regulations, we highly recommend only one item be purchased per order to avoid delays. Should more than one item be purchased, it is up to the recipient to clear the order at their own cost.
4. RETURNS
Please note that we issue refunds once we have received the item, in saleable condition. You have to mention us about the return within 14 days of receiving of the item. And then you have 14 days to return the Items. We are not liable for any damage or loss whilst the return is in transit. We will do the refund within 14 days after we receive the item.
There are some exceptions of the refunds.
- knew an item was faulty when they bought it
- damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
- no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it
We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
We accept returns and exchanges via post and delivery companies. If you have a faulty item, please contact us on info@tomomiyamamoto.com
Items should be in their original undamaged box/packaging and accompanied by a returns note (and your delivery note if returning to a high street store).
If you experience any difficulties with returning goods, please contact us by e-mail info@tomomiyamamoto.com
All of this is in addition to and does not affect your statutory rights.
5. DELIVERY DETAILS AND CHARGE
All deliveries are subject to stock availability and authorization of payment. Delivery timings and addresses are subject to courier restrictions. Please note that dispatch time estimates are not guaranteed and that dispatch times should not be relied upon as such.
6. Acknowledgement and acceptance of order
We will notify you by email to confirm receipt of your order, however, our acceptance of your order will take place upon dispatch of the product(s) ordered and we will email you again to confirm details.
7. Accuracy of content
We take every care to ensure information on this site is accurate; however, some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible. Should an error occur, you will be given the option of either (a) confirming your offer to purchase subject to the correct description or price or (b) retracting your offer and receiving a refund if the goods have been paid for.
8. Ownership of the right
All rights, including copyright, in this website, are owned by a licence of Tomomi Yamamoto. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
9. Law, jurisdiction and languages
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.
10. Links to websites
This website contains links to other websites, which are not operated by us. We have no control over such linked sites and the information contained in them.
11. contact details
If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed on our contact us page.
We have a zero-tolerance approach to abuse of our staff. We reserve the right to terminate communication and refuse any further communication from a customer if any abuse occurs.
12. Solo trader
Solo trader. Based in Edinburgh, UK.